Balu Chavan
( AT&T Services Inc. )
I am a technology product leader with over 15 years of experience in the telecommunications industry, focusing on AI-driven digital platform transformation, telecom billing, and CRM systems. In my current role, I lead large-scale initiatives to integrate Agentic AI into enterprise platforms to improve customer experience, revenue accuracy, and operational efficiency. I am also actively involved in the research community as an IEEE member, conference reviewer, and author, with a focus on AI and telecom domains. My work centers on building intelligent, scalable, and customer-centric systems.
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ITI 2026 | NIT Agartala, India | Nov 13-14, 2026 | SCOPUS-indexed