Vigneshwaran Jagadeesan Pugazhenthi
( IEEE )
Vigneshwaran Jagadeesan Pugazhenthi specializes in Contact Center technologies, with a strong focus on voice authentication, natural language understanding (NLU), digital voice assistants (DVAs), and customer profiling. As a Subject Matter Expert (SME), his work encompasses advanced speech recognition, optimizing voice quality, load testing contact center infrastructure, and integrating generative AI into DVAs. Driven by a passion for the future of customer service, his research seeks to leverage these innovations to enhance efficiency, personalization, and the overall customer experience in contact centers.
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ICIVC 2025 | ICFAI University, Dehradun | June 13-14, 2025