Praveen Hegde

AI/ML in Telecommunications: Driving Network Efficiency, Customer Retention, and Revenue Assurance

Abstract:

AI and Machine Learning have become essential to scaling and monetizing modern telecommunications networks. This keynote presents real-world AI/ML use cases across network intelligence, customer experience, and revenue protection, including predictive network assurance, self-optimizing networks, churn prediction, intelligent customer care, and fraud detection. The focus is on how these solutions are operationalized within OSS/BSS and customer platforms to reduce OPEX, improve service quality, increase customer retention, and minimize revenue leakage. The session includes insights into the transition toward AI-native, autonomous telecom operations in the 5G-Advanced and 6G era.

Profile:

Praveen is a results-oriented technology executive with over 16 years of experience driving innovation at Fortune 100 companies. He specializes in leveraging emerging technologies including AI, Machine Learning, and Cloud Computing to transform telecommunications and digital platforms. A proven leader of global, diverse teams, Praveen has successfully built resilient, high-traffic cloud-native systems and AI-driven personalization engines that generate multi-million dollar revenue streams. In addition to his corporate leadership, Praveen is an active independent researcher who has published high-impact research articles, contributing valuable insights to the global research community.