Deepak Kole

From Clicks to Conversations: The Rise of GenAI in Enterprise eCommerce

Abstract:

Enterprise eCommerce is undergoing a profound transformation. The traditional "click-based" paradigm is giving way to dynamic, intelligent, and conversational interfaces—powered by generative AI. This keynote explores how large language models and AI agents are reshaping product discovery, personalization, and customer engagement at scale. We'll examine the architectural shifts needed to integrate GenAI into high-traffic platforms, including trust, safety, latency, and grounding. Attendees will gain insight into how to move from passive catalogs to active, guided commerce experiences—and what it takes to deploy GenAI systems that deliver value, reliability, and personalization across diverse enterprise environments.

Profile:

Deepak Kole is a technology leader specializing in artificial intelligence, enterprise digital commerce, and cloud-scale platforms. With over 12 years of experience, he has designed and deployed large-scale AI systems in production, focusing on building scalable, secure, and high-performance infrastructure across cloud environments, AI platforms, real-time messaging, and commerce systems.

As a Member of Technical Staff at eBay, Deepak leads the development of intelligent messaging frameworks and AI-driven capabilities that power trusted, high-impact global user experiences. His work integrates deep systems engineering with product-level innovation to drive measurable outcomes at scale.

He is a Senior Member of IEEE, and a Fellow of BCS (UK), SCRS, and IETE. He actively contributes to the research community as a certified reviewer for ACM and Elsevier journals, and serves as Program Chair and Session Chair for multiple international conferences. A published keynote speaker and advocate for responsible AI architecture, Deepak’s work lies at the intersection of intelligent systems, resilient infrastructure, and user-focused innovation.