Mr. Bhanuprakash Madupati

The Role of AI in the Public Sector: A Technical Perspective

Abstract:

AI is being adopted in the public sector to improve governance efficiency, automate tasks, and aid decision-making. Based on the technical standpoint of AI applications, this paper aims to identify and discuss various technologies like NLP, ML, and RPA that are revolutionizing PA. Critical applications like smart city, policing, and healthcare resource planning are discussed. Data integration, algorithmic transparency, and scalability issues are also discussed in the paper. As such, by unpacking these possibilities, it is possible to demonstrate the vast potential of AI in improving and delivering new public services, as well as pay attention to the significant criticalities and risks associated with AI and its implementation, which can only be counterbalanced by the proper development of the adequate and effective governance frameworks.