Mr. Nethaji Kapavarapu

Recent Advancements in Cloud Technology: Revolutionizing CRM with AI

Abstract:

Cloud technology has transformed the landscape of Customer Relationship Management (CRM) systems, enabling organizations to deliver more efficient, scalable, and personalized customer experiences. Recent advancements in cloud computing, combined with the integration of Artificial Intelligence (AI), are revolutionizing CRM by automating routine tasks, analyzing vast amounts of customer data, and generating actionable insights. AI-powered tools such as predictive analytics, natural language processing, and chatbots enhance customer engagement, streamline operations, and drive decision-making.