Mr. Umesh Kumar Sharma

Enhancing Customer Satisfaction Through Real-Time Order Promising with SAP S/4HANA

Abstract:

In today’s fast-paced and competitive business environment, ensuring timely product availability and meeting customer expectations is more critical than ever. SAP S/4HANA’s Advanced Available-to-Promise (aATP) capabilities provide organizations with real-time, data-driven insights that are crucial for managing and optimizing order fulfillment processes. This session explores how aATP empowers businesses to enhance their order promising accuracy by leveraging real-time inventory visibility, intelligent order management, and advanced allocation techniques. By utilizing features such as dynamic ATP checks, product allocation, alternate-based confirmation, and backorder processing, SAP S/4HANA enables companies to efficiently meet customer demands, reduce stockouts, and minimize lead times. These advanced functionalities allow for more flexible and proactive decision-making, balancing supply chain constraints with customer demands in real-time. Furthermore, businesses can optimize inventory management, reduce costs, and streamline operations. By unlocking the full potential of SAP aATP, companies can increase their supply chain agility and responsiveness, ensuring that orders are fulfilled on time, every time. The outcome is a more resilient and efficient supply chain that not only improves service levels but also drives customer satisfaction and fosters long-term customer loyalty, ultimately giving organizations a competitive advantage in the marketplace.

Profile:

Umesh Kumar Sharma is a distinguished Global Supply Chain Transformation Leader with over 25 years of expertise in driving innovation and operational excellence. Currently serving in a Big 4 management consulting firm, Umesh has spearheaded large-scale digital supply chain transformations for over 35 global organizations, including Fortune 100 companies.

Specializing in SAP Integrated Business Planning (SAP IBP) and SAP S/4HANA, Umesh has established himself as a thought leader in supply chain management. His work has been particularly impactful in the Hi-Tech and Semiconductor sectors, where he has designed and implemented cutting-edge solutions to enhance supply chain resilience, optimize production efficiency, and enable agile responses to market disruptions.

A co-author of the pioneering book "Introducing Operational Planning with SAP IBP for Response and Supply" (SAP Press, Rheinwerk Publishing), Umesh has provided actionable strategies for organizations navigating the complexities of modern supply chains. His groundbreaking methodologies, such as Attach Rate Planning and AI-driven tools, have improved forecast accuracy, reduced inventory inefficiencies, and set new industry benchmarks.