Mr. Umesh Kumar Sharma

Enhancing Customer Satisfaction Through Real-Time Order Promising with SAP S/4HANA

Abstract:

In today’s fast-paced and competitive business environment, ensuring timely product availability and meeting customer expectations is more critical than ever. SAP S/4HANA’s Advanced Available-to-Promise (aATP) capabilities provide organizations with real-time, data-driven insights that are crucial for managing and optimizing order fulfillment processes. This session explores how aATP empowers businesses to enhance their order promising accuracy by leveraging real-time inventory visibility, intelligent order management, and advanced allocation techniques. By utilizing features such as dynamic ATP checks, product allocation, alternate-based confirmation, and backorder processing, SAP S/4HANA enables companies to efficiently meet customer demands, reduce stockouts, and minimize lead times. These advanced functionalities allow for more flexible and proactive decision-making, balancing supply chain constraints with customer demands in real-time. Furthermore, businesses can optimize inventory management, reduce costs, and streamline operations. By unlocking the full potential of SAP aATP, companies can increase their supply chain agility and responsiveness, ensuring that orders are fulfilled on time, every time. The outcome is a more resilient and efficient supply chain that not only improves service levels but also drives customer satisfaction and fosters long-term customer loyalty, ultimately giving organizations a competitive advantage in the marketplace.

Profile:

 

Umesh is a seasoned Supply Chain Leader with over 24 years of experience driving technology-enabled business transformations. Recognized as a thought leader in supply chain management, he excels at facilitating workshops, conducting strategic analyses, and institutionalizing best practices across global supply chains.

Umesh possesses extensive industry expertise spanning multiple sectors, with a particular emphasis on the High Tech and Semiconductor industries. He has successfully led numerous end-to-end implementations, global rollouts, upgrades, and supply chain assessments. His expertise encompasses guiding process design through business workshops, developing planning strategies, drafting functional specifications, configuring systems, creating test scenarios, and executing detailed plans for cutover, go-live, and hypercare phases.

Among his published works, Umesh co-authored the SAP Press book, “Introducing Operational Planning with SAP IBP for Response and Supply,” which provides actionable insights for optimizing operational planning processes and addressing complex supply chain challenges.