The after-conference proceeding of the ICIVC 2024 will be published in Springer Book Series "Studies in Smart Technologies"

Mr. Satyadeepak Bollineni

Mr. Satyadeepak Bollineni

AI-Enhanced Technical Support Systems: An Intelligent Framework for Predictive Analytics and Automated Issue Resolution

Abstract

AI is revolutionizing technical support through innovative frameworks for predictive analytics and automated issue resolution. Modern technical support systems must evolve from reactive approaches to proactive, efficient, and user-centric solutions. By leveraging AI to automate repetitive tasks, enable predictive support, and enhance customer interactions with intelligent chatbots, businesses can dramatically improve customer satisfaction, agent productivity, and operational efficiency.

This framework explores the current challenges in technical support, the transformative role of AI, and future trends, such as autonomous systems and real-time human-AI collaboration. Join us in redefining the future of technical support to stay ahead of user expectations and competitive demands.

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