Mr. Kiran Konakalla

Leveraging Salesforce GTM Solutions for an End-to-End Customer Experience: Sales Automation, Intelligent Analytics, and Service Optimization

In today's competitive landscape, delivering an exceptional customer experience requires more than traditional sales tools. This talk explores how Salesforce’s Go-To-Market (GTM) suite including Sales Cloud, Service Cloud, and advanced tools like Einstein AI, Medallia, and DocuSign creates a seamless and optimized journey from lead acquisition through post-sales support. We’ll delve into AI-driven lead scoring, sales forecasting, CPQ (Configure, Price, Quote) for rapid quoting, and chatbot automation, all designed to accelerate the sales cycle. Furthermore, the session covers Service Cloud's omnichannel support capabilities, real-time customer surveys, and feedback loops that help enhance customer satisfaction at every touchpoint. By uniting these technologies, organizations can achieve more efficient processes, stronger customer relationships, and measurable growth. Attendees will gain insights into leveraging these tools to streamline workflows and deliver a connected, data-informed customer journey.