Mr. Vigneshwaran Jagadeesan Pugazhenthi

How Generative AI will transform the future of IVR and Conversational Systems

Abstract:

Generative AI is an artificial intelligence that generates new content, including text, images, or music, by learning from large data sets. Integrating Generative AI into IVR systems improves customer experience and will be instrumental to the success of businesses, as customer experience continues to be a key driver of growth and sustainability.