Mr. Deepak Kole

Personalized AI Agents in eCommerce: The Future of One-to-One Shopping

Abstract:

The future of eCommerce is shifting from static recommendations to intelligent AI agents that deliver truly personalized, conversational shopping experiences. Powered by generative AI and large language models, these agents can understand user preferences, context, and intent—transforming how people discover and buy products. This talk explores the evolution of AI agents in commerce, key design principles for real-world deployment, and the challenges of trust, relevance, and scalability. Attendees will gain a practical understanding of how AI agents are redefining personalization and what it takes to build shopping journeys that feel tailored, intuitive, and human-centric.

Profile:

Deepak Kole is a senior software engineer with 12+ years of experience in scalable systems, GenAI, and cloud infrastructure. At eBay, he leads the development of AI-driven messaging and personalization systems. A Senior IEEE Member and Distinguished SCRS Fellow, he has authored peer-reviewed research and contributed to cutting-edge GenAI applications. At AIC 2025, Deepak will speak on building personalized AI agents that enable conversational, one-to-one shopping experiences in modern eCommerce.