Balu Chavan

From Billing Systems to Revenue Platforms: A Product Manager’s View of Agentic AI in Telecom

Abstract:

This session explores how Agentic AI is transforming telecom billing and revenue management by enabling intelligent automation, proactive issue resolution, and real-time decision-making across CRM and billing ecosystems. The presentation highlights how AI agents can reduce billing errors, improve customer experience, optimize operational efficiency, and support revenue assurance through predictive analytics and workflow orchestration. The discussion also covers practical implementation approaches, governance considerations, and measurable business outcomes from a product management perspective.

Profile:

Balu Chavan is a technology product leader with over 15 years of experience in the telecommunications industry, specializing in digital transformation, telecom billing systems, CRM platforms, and AI-driven product solutions. He has led large-scale modernization initiatives focused on customer experience, billing transformation, and operational efficiency. His research and speaking interests focus on Agentic AI, telecom revenue management, customer experience transformation, and AI-powered operational efficiency.